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1.
Doing and rewarding : inside a high-performance organization / Carl G. Thor

by Thor, Carl G.

Series: Management master series ; Great management ideas ; 6.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Ore. : Productivity Press, c1994Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.4036.THO.

2.
Management alert : don't reform--transform! / Michael J. Kami

by KAMI, Michael J.

Series: Management master series ; v1Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Or. : Productivity Press, c1994Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.409.KAM.

3.
The 16-point strategy for productivity and total quality / William F. Christopher and Carl G. Thor.

by Christopher, William F | Thor, Carl G.

Series: Management master series ; v. 7Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Or. : Productivity Press, c1995Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.5 CHR. PA 4 TPG - Perpustakaan Awam Cawangan Utama Taiping (1)Call number: 658.5 CHR. PAC 05 PP - Perpustakaan Awam Cawangan Pulau Pangkor (1)Call number: 658.5 CHR.

4.
Process management : a systems approach to total quality / Eugene H. Melan

by MELAN, Eugene H.

Series: Management master series ; v.9Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Or. : Productivity Press, c1995Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.562.MEL.

5.
Practical benchmarking for mutual improvement / Carl G. Thor

by THOR, Carl G.

Series: Management master series ; 10Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Ore. : Productivity Press, c1995Availability: Items available for loan: PD 09 - Perpustakaan Desa Batu Kurau (1)Call number: 658.562.THO. PPB 03 - PERPUSTAKAAN BERGERAK TAIPING (2)Call number: 658.562.THO, ...

6.
Mistake-proofing : designing errors out / Richard B. Chase and Douglas M. Stewart

by CHASE, Richard B | Stewart, Douglas M.

Series: Management master series; v. 11Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Or. : Productivity Press, c1995Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.4.CHA.

7.
Communicating, training, and developing for quality performance / Saul W. Gellerman.

by Gellerman, Saul W.

Series: Management master series ; 12Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Ore. : Productivity Press, c1995Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.45 GEL. PA 4 TPG - Perpustakaan Awam Cawangan Utama Taiping (1)Call number: 658.45 GEL. PAC 05 PP - Perpustakaan Awam Cawangan Pulau Pangkor (1)Call number: 658.45 GEL.

8.
Creating customers for life / Eberhard E. Scheuing

by SCHEUING, Eberhard E. (Eberhard Eugen).

Series: Management master seriesMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Or. : Productivity Press, c1995Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.812.SCH.

9.
Building bridges to customers / Gerald A. Michaelson

by MICHAELSON, Gerald A.

Series: Management master seriesMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Or : Productivity Press, c1995Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.812.MIC.

10.
Shared expectations : sustaining customer relationships / Wayne A. Little

by LITTLE, Wayne A.

Series: Management master seriesMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Or. : Productivity Press, c1995Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.812.LIT.

11.
Service recovery : fixing broken customers / Ron Zemke

by ZEMKE, Ron.

Series: Management master seriesMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Or. : Productivity Press, c1995Availability: Not available: P 1 PAN - Ibupejabat: Checked out (1).

12.
Checklist for leaders / Gabriel Hevesi

by HEVESI, Gabriel.

Series: Management master seriesMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland : Productivity Press, c1996Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.492.HEV. PA 2 SI - Perpustakaan Awam Cawangan Utama Seri Iskandar (1)Call number: 658.492 HEV.

13.
Creating leaders for tomorrow / Karl Albrecht

by ALBRECHT, Karl.

Series: Management master series.Set 4, LeadershipMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Or. : Productivity Press, c1996Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.4092.ALB. PA 2 SI - Perpustakaan Awam Cawangan Utama Seri Iskandar (1)Call number: 658.4092.ALB.

14.
From management to leadership / Lawrence M. Miller

by MILLER, Lawrence M.

Series: Management master series.Set 4, LeadershipMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Or. : Productivity Press, c1996Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.4.MIL.

15.
High performance leadership : creating value in a world of change / Leonard R. Sayles

by SAYLES, Leonard R.

Series: Management master series. Set 4, LeadershipMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Or. : Productivity Press, c1996Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.409.SAY. PA 2 SI - Perpustakaan Awam Cawangan Utama Seri Iskandar (1)Call number: 658.409.SAY.

16.
Doing and rewarding : inside a high-performance organization / Carl G. Thor.

by Thor, Carl G.

Series: Management master series ; Great management ideas ; 7.Edition: 2nd edMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Ore. : Productivity Press, c2000Availability: Items available for reference: P 1 PAN - Ibupejabat: Not for loan (1)Call number: 658.4036 THO. ZZD43 - ( TUTUP S ): Not For Loan (1)Call number: 658.4036 THO.

17.
Total quality : a framework for leadership / D. Otis Wolkins

by WOLKINS, D. Otis.

Series: Management master series. Set 4, LeadershipMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Or. : Productivity Press, 1996Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.562.WOL. PA 2 SI - Perpustakaan Awam Cawangan Utama Seri Iskandar (1)Call number: 658.562.WOL.

18.
Designing products and services that customers want / Bob King

by KING, Bob.

Series: Management master seriesMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Oregon : Productivity Press, 1995Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.575.KIN. PA 2 SI - Perpustakaan Awam Cawangan Utama Seri Iskandar (1)Call number: 658.575 KING.

19.
Vision mission total quality : Leadership tools for turbulent times / William F. Christopher

by CHRISTOPHER, William F.

Series: Management master seriesMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Oregon Productivity Press 1994Availability: Items available for loan: P 1 PAN - Ibupejabat (1)Call number: 658.562 CHR.

20.
Leading the way to organization renewal / Burt Nanus.

by Nanus, Burt.

Series: Management master series. Set 4, LeadershipMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Portland, Or. : Productivity Press, c1996Availability: Items available for loan: PA 2 SI - Perpustakaan Awam Cawangan Utama Seri Iskandar (1)Call number: 658.463 NAN.

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